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Terms of Service

Last updated: 18 October 2026

This is a draft under legal review. It describes how Hyprknot works today and may change before launch.

1. About these terms

These terms are an agreement between your business and Hyprknot Technologies Private Limited (CIN U62013TS2026PTC211215), registered office at H.No 1-98/3/5/23 to 27, Jubilee Enclave, Madhapur, Hyderabad, Telangana 500081, India (“Hyprknot”, “we”, “us”).

They apply to suppliers: businesses that create a store on Hyprknot. By creating an account you accept them on behalf of your business and confirm that you are authorised to do so. If you do not agree, do not use Hyprknot.

If you are a buyer ordering from a supplier’s store, your purchases are governed by that supplier’s own terms, which you accept when you join their store. Our Privacy Policy explains how your personal data is handled, and the acceptable use rules in section 9 apply to you too.

2. What Hyprknot is

Hyprknot is software: a B2B commerce platform for suppliers. Each supplier gets a store with their own name, logo and domain where their buyers (wholesale clients, retailers, resellers and dropshippers) sign up and order, and one app to run orders, stock, clients, returns and the money records between them.

  • Hyprknot is not a marketplace. We do not sell products, we do not show your buyers other suppliers, and we are not a party to the sales between you and your buyers.
  • Hyprknot is not a bank or a payment aggregator, and never holds money for you or your buyers (see section 6).

3. Who can use Hyprknot

  • You must be 18 or older.
  • You must use Hyprknot for a genuine business, with the licences and registrations your business needs.
  • You must be authorised to accept these terms for your business.

4. Your account

  • Give us accurate details and keep them up to date, including for business verification (KYC/KYB).
  • Keep your sign-in details safe and do not share them.
  • You are responsible for what happens in your account, including what team members you invite do.
  • Tell us straight away at [email protected] if you think someone else has used your account.

5. Plans, trial and fees

  • New stores start with a 14-day free trial. Nothing is charged during the trial.
  • After the trial you pay a monthly plan fee and a platform fee on each order, capped per order. In India, 18% GST is added.
  • Hyprknot bills you once a month by autopay, which you authorise when you pick a plan. You get a GST tax invoice for every paid bill.
  • If a charge fails and is not paid within 3 days, your store pauses until it is paid.
  • Fees already charged are not refundable, except where the law requires.
  • We will tell you at least 30 days before a price changes.

Prices, the platform fee, cancelling and what happens to your data are set out in full in Billing, cancellation and refunds, which forms part of these terms.

6. Money between you and your buyers

  • Your buyers pay into your own payment gateway account (such as Razorpay or PayU), which you connect to your store. The money is yours from the moment the buyer pays and is settled to you by your gateway on its usual terms.
  • Hyprknot never holds, collects or passes on that money. Buyer wallets, credit, COD cash and refunds in Hyprknot are records we keep for you, not money held by us.
  • Refunds, money sent back to buyers, COD cash, credit and chargebacks are between you and your buyers, and go through your gateway or your own bank. Your gateway’s fees and terms are between you and your gateway.
  • You are responsible for checking that what Hyprknot shows matches your gateway and bank records.

7. Your store and your buyers

You decide which buyers join your store. You are responsible for:

  • Your products, prices, charges, stock, shipping, returns and the terms you set for your buyers.
  • The business and tax details used on invoices Hyprknot creates for your orders, such as your GSTIN, and the taxes you owe.
  • Following the laws that apply to your business, such as tax, consumer protection, product labelling and safety rules.
  • Checking your buyers’ KYC documents and deciding whom you approve.

8. Services from other companies

Some features work with services you or your buyers connect: your payment gateway, Shiprocket, Shopify, and Gmail or Google Workspace for sending emails. Their own terms apply to your use of them. We are not responsible for their services, their charges or when they are unavailable.

9. Acceptable use

Do not:

  • Sell illegal, counterfeit or restricted goods.
  • Mislead buyers or their customers.
  • Try to access other stores or accounts, copy data in bulk, or disrupt or overload the service.
  • Use Hyprknot to send spam or to collect personal data you have no right to collect.

10. Personal data

Our Privacy Policy explains how we use personal data. You and Hyprknot are jointly responsible for your buyers’ personal data. Use it, and the delivery details of their customers, only to run your business with them, keep it secure, and help us answer their requests.

11. Content and intellectual property

You own your store’s content, such as product details, images, your name and logo. You let us store it, show it to your buyers and in their connected Shopify stores, and use it to run the service. Hyprknot owns the platform and its software.

12. Pausing, cancelling and closing your account

  • You can cancel your plan or close your account at any time.
  • We may pause or close your store if you break these terms, do not pay what you owe, or your KYC/KYB cannot be verified. Where we can, we tell you first.
  • After a store is paused or cancelled we keep its data for 2 months, then delete storage-heavy data such as the catalogue, images and settings. Financial records are kept as the law requires.

13. Availability and changes to the service

We work hard to keep Hyprknot available and correct, but it may sometimes be unavailable, for example for maintenance. We may add, change or remove features. If we remove something important to your plan, we will tell you in advance.

14. Liability

Hyprknot is provided “as is”. To the extent the law allows, we are not liable for indirect losses, such as lost profits or lost business, and our total liability to you is limited to the fees you paid us in the 12 months before the claim.

15. Changes to these terms

We may update these terms and will tell you when we do. If you keep using Hyprknot after the change, you accept the updated terms.

16. Governing law and disputes

These terms are governed by the laws of India. The courts at Hyderabad, Telangana have jurisdiction.

17. Contact

  • Company: Hyprknot Technologies Private Limited, CIN U62013TS2026PTC211215
  • Registered office: H.No 1-98/3/5/23 to 27, Jubilee Enclave, Madhapur, Hyderabad, Telangana 500081, India
  • Email: [email protected]
  • Grievance Officer: Anil Dilip Pujari, Director. We acknowledge complaints within 48 hours and resolve them within 30 days.