Overview
At Hyprknot, we strive to provide the best service to our suppliers. This Refund Policy explains our policies regarding refunds for subscription fees, onboarding fees, and other services.
Subscription Fee Refunds
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for new subscribers. If you're not satisfied with our platform within the first 30 days of your subscription, you can request a full refund.
Conditions:
- Must be requested within 30 days of initial subscription
- Applies to first-time subscribers only
- Platform must not have been used for fraudulent activities
- All outstanding payments must be settled
Onboarding Fee Refunds
Non-Refundable After Onboarding Starts
Onboarding fees are non-refundable once the onboarding process has commenced. This includes:
- Initial platform setup and configuration
- White-label customization
- Integration setup (Shopify, WooCommerce, etc.)
- Team training and support
Exception: If Hyprknot fails to deliver the onboarding services as promised, a full refund of the onboarding fee will be provided.
Monthly vs. Annual Subscriptions
Monthly Subscriptions
Monthly subscriptions can be canceled at any time. No refund will be provided for the current billing period, but you will not be charged for subsequent months.
Annual Subscriptions
Annual subscriptions are eligible for pro-rata refunds if canceled within the first 90 days. After 90 days, no refunds will be provided, but your service will continue until the end of the annual term.
Refund Eligibility Criteria
To be eligible for a refund, the following conditions must be met:
Request must be submitted through our official support channels
No violations of our Terms of Service
All merchant relationships must be properly transitioned
Outstanding commissions and orders must be settled
How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at support@hyprknot.com
- Provide your account details and reason for refund request
- Wait for our team to review your request (typically 3-5 business days)
- If approved, refunds will be processed to the original payment method within 7-10 business days
Non-Refundable Items
The following are non-refundable under any circumstances:
- Commission earnings already paid to suppliers
- Transaction fees for processed orders
- Custom development work beyond standard features
- Third-party integration fees
- Storage or bandwidth overages
Refund Processing Time
Once a refund is approved:
- Credit/Debit Cards: 5-10 business days
- Bank Transfers: 7-14 business days
- Digital Wallets: 3-7 business days
Note: Processing times may vary depending on your financial institution.
Cancellation Policy
You can cancel your subscription at any time from your account dashboard or by contacting support. Cancellations take effect at the end of the current billing period.
Important: Canceling your subscription does not automatically qualify you for a refund. Please review our refund eligibility criteria above.
Dispute Resolution
If you're not satisfied with our refund decision, you can:
- Request a review by escalating to our management team
- Provide additional documentation to support your refund request
- Submit a formal complaint through our dispute resolution process
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about our Refund Policy, please contact us:
- Email: support@hyprknot.com
- Website: Contact Form