Billing, cancellation and refunds

The short version

• 14-day free trial. Nothing is charged during the trial.
• Then one monthly charge: your plan, plus a small platform fee on each order (capped per order), plus GST in India.
• Cancel any time from Settings → Plan & billing.
• Fees already charged are not refunded, except where the law requires.
• Money between you and your buyers never passes through Hyprknot.

This page is part of our Terms of Service. “You” means the supplier: the business that pays for a Hyprknot store.

Plans and prices

• Stores in India are billed in rupees, with 18% GST added. Stores outside India are billed in US dollars.
• Hyprknot charges only the plan and the platform fee. There are no other Hyprknot charges.
• Your payment gateway’s fees are between you and your gateway.
• We will tell you at least 30 days before a price changes.

Free trial

• Every new store gets a 14-day free trial.
• When you pick a plan, you set up autopay (card or UPI, through Razorpay). Nothing is charged during the trial.
• We remind you before the trial ends.
• There is no platform fee on orders placed during the trial.
• If you cancel during the trial, it ends straight away and you are never charged.

Your monthly charge

Each month, autopay takes one charge made up of:

• your plan for the month ahead (charged in advance);
• the platform fees for orders placed in the month just ended (charged in arrears), less any credit;
• 18% GST, for stores in India.

You get a GST tax invoice for every paid bill. Your bills and their breakdown, order by order, are in Settings → Plan & billing.

The platform fee

• A percentage of the item value of each order: 3% on Basic, 2% on Pro, 1% on Enterprise. Shipping, packaging and COD charges are not included.
• Never more than your plan’s cap per order, however big the order. For example, a ₹2,00,000 order on Basic costs ₹999, not ₹6,000.
• The fee is recorded when the order is placed.
• Waived if the order is cancelled or comes back as an RTO (return to origin). If the fee was already billed, it is credited on a later bill. Credit is never paid out in cash.
• Kept on delivered orders, including ones the customer later returns.

If a payment fails

1. We email you straight away.
2. You have 3 days to pay, with a Pay now button in the app.
3. If it is still unpaid, your store pauses: buyers cannot place orders or add money to their wallets. Orders already in progress, and their returns, can still be finished.
4. Paying the bill resumes your store at once.

Your store also pauses if autopay is not set up by the next charge, for example after you cancel it in your UPI app. We remind you before that happens.

Changing your plan

Cancelling

• Cancel any time in Settings → Plan & billing.
• During the trial: the store stops straight away.
• After the trial: your store keeps working until the end of the month you have paid for, then pauses. You are not charged again.
• Platform fees for orders in your last month stay on your account.

Your data after a pause or cancellation

We keep your store’s data for 2 months after it pauses or a cancellation takes effect, and email you 7 days and 1 day before anything is deleted. After 2 months we delete storage-heavy data: the catalogue, images and settings. Financial records, such as orders, bills, platform fees and wallet records, are kept as the law requires.

Refunds of Hyprknot charges

• Plan fees and platform fees already charged are not refunded, except where the law requires.
• Cancelling or downgrading does not give a refund for the rest of the month you have paid for.
• If you think we charged you by mistake, email us and we will look into it.

Money between suppliers and buyers

Hyprknot never holds or passes on money between a supplier and their buyers. Buyers pay into the supplier’s own payment gateway account (such as Razorpay or PayU), and wallets in Hyprknot are a record the supplier keeps of that money.

Wallet top-ups, order refunds, money sent back to a bank account, COD cash and chargebacks are between the supplier and the buyer, and go through the supplier’s gateway or their own bank. Hyprknot cannot make or reverse these payments.

Questions and complaints

Email [email protected] with your store name and the bill you are asking about. Our Grievance Officer, Anil Dilip Pujari (Director), acknowledges complaints within 48 hours and resolves them within 30 days.